Ao.com Reviews

AO.com offers a membership program called AO Five Star. The membership costs £39.99 a year and provides a range of benefits. These include free and unlimited delivery, including next day delivery where available, with no minimum order value for a whole year. Members also get access to exclusive deals across a range of products, free removal and recycling of old appliances, and an extended 100-day returns policy. Additionally, members receive a monthly deals newsletter with offers and promotions only available to them, and priority access to new product launches. The membership is designed to save customers hundreds of pounds a year. If a product is available at a discounted price for AO Five Star members, the member price is displayed alongside the non-member price for comparison. The membership is personal and cannot be shared or transferred. It is subject to terms and conditions.

AO.com is a popular online retailer known for its wide range of products and services. Some of the best products offered by AO.com include Washing Machines, Tumble Dryers, Washer Dryers, Fridge Freezers, American Fridges Freezers, Fridges, Freezers, Wine Coolers, Dishwashers, Ovens, Cookers, Hobs, Range Cookers, Cookers Hoods, Microwaves, Coffee Machines, TVs, Soundbars, Speakers, Smart Tech, Laptops, Desktops, Tablets, Monitors, Headphones, Vacuum cleaners, Heaters, Irons and Steamers, Kettles, Toasters, Food Processors, Food Mixers, and Air Fryers.

In addition to these products, AO.com also offers a Flexible Delivery service that operates 7 days a week, a Price Match Promise where they match all retailers, even in the sales, and a Hassle-free installation service.

AO.com also has a section called AO at Home which aims to bring constant inspiration and useful information. It includes a Home Cookbook, Interiors, Cleaning & Organisation, Technology, and Wellbeing sections. They also have a show called The AO Show where they talk about their favourite products and top deals.

According to customer reviews, AO.com has an average score of 4.29 with many customers rating them as excellent.

At ao.com, you have a variety of payment methods to choose from. You can use Visa, Visa Debit, American Express, MasterCard, PayPal, or Apple Pay. In addition to these, ao.com also offers AO Finance, which provides a range of different payment options. If you prefer not to pay online, there are alternatives available. Please note that the availability of these payment methods may vary and it's always best to check the website for the most up-to-date information.

To use Apple Pay on ao.com, you can follow these steps:

1. Add your desired items to your cart and proceed to checkout.
2. During the checkout process, you will be asked to select a payment method.
3. Select Apple Pay as your payment method.
4. You will then be prompted to authenticate the payment using your Apple device.

Please note that the card details shown on your invoice may not match your own if you've paid with Apple Pay. This is normal and nothing to worry about. If you encounter any issues or need further assistance, consider reaching out to ao.com's customer service.

AO.com offers a 30-day return policy. If you want to return a product, you need to let them know within 30 days of delivery. They will provide a full refund if your product is unused. To return an item, you can call them or go to your account and select the 'Return Order' option. There will be a collection charge for returning a product, which varies depending on the size of the item. Large items like washing machines, TVs, cookers, fridge freezers, and ovens have a collection charge of £49.99, while small items like kettles, toasters, air fryers, laptops, phones, and iPads have a collection charge of £24.99. If you cancel your order within your 14-day statutory cooling-off period, they will also refund you any standard delivery charges. However, any service charges already completed will not be refunded. You can drop off smaller items at any of their Drop at Shop locations for free. If you're returning a faulty product with their Drop at Shop service, you need to call them so they can give you an authorization number. If your product is faulty, they will find a solution that suits you.

In terms of shipping, AO.com offers next day and timeslot delivery options, so you won’t have to wait in all day when you order with them. They also have a Click & Collect service, where you can pick up smaller orders from a store near you. They deliver 7 days a week and have flexible delivery options. For a little extra, you can pick a timeslot. They also offer a service where you can get your order delivered to one of 7,000 locations with Click & Collect. They can’t drop off a washing machine at your local store, but smaller items are no problem. You can just pick them up when you’ve got the time. If you want to amend your order after cut off, or if your delivery fails, there are certain procedures and charges that apply. You can get updates on your order through their tracker, which updates every 5 minutes, giving you the latest delivery information. They also offer installation services for your new product.