Ao.com Reviews
(Rated by 1134 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
140
£OFF100
£OFF10
£OFFOverall Rating
4.4
Base on 11 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Price & Quality4.0
- Return Policy4.5
- Customer Service4.3
- Shipping & Delivery4.0
Recent Customer Reviews (11)
Musa Rushisvili
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Mathew Wilson
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Donald Hunt
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Tilly Leach
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Nicholas Morrison
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Ray Longpré
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Juan Kishiev
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Henry Moreno
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Enoch Connor
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Jose Robinson
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Payment Methods
Accepted Payment Options:
Prices for items on Ao.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Payment Process
- Payments can be made online during the checkout process.
- For Ao.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Ao.com Pros & Cons
Pros
1
Competitive Pricing: AO.com often offers lower prices compared to competitors, along with a price match guarantee.
2
Fast Delivery Options: Many customers appreciate the next-day delivery service, making it convenient for urgent purchases.
3
Wide Product Range: The site features a diverse selection of electronics and appliances, catering to various customer needs.
4
User-Friendly Website: The site provides detailed product descriptions, customer reviews, and a streamlined checkout process, enhancing the shopping experience.
5
Installation and Recycling Services: AO.com offers installation services and the option to recycle old appliances, adding convenience for customers.
CONS
1
Customer Service Issues: Many reviews highlight poor customer service experiences, including long wait times and unhelpful responses.
2
Delivery Problems: There are frequent complaints about missed or delayed deliveries, leading to customer frustration.
3
Refund Difficulties: Customers have reported challenges in obtaining refunds for faulty products, with some stating that the process is lengthy and complicated.
4
Installation Complications: Some users have encountered issues with installation services, including inadequate communication about requirements prior to delivery.
5
Inconsistent Quality Control: There are reports of receiving damaged items or products that fail shortly after purchase, raising concerns about quality assurance.
Ao.com Features and Benefits
Features
30-day return policy
Provides a full refund if product is unused, with options to call or use account to initiate return
Collection charge for returns
Varies by item size (£49.99 for large items like washing machines, £24.99 for small items like kettles)
Refund delivery charges
Refunded if order cancelled within 14-day statutory cooling-off period
Drop at Shop for small items
Free drop-off at locations, with authorization number for faulty products
Faulty product handling
Provides a suitable solution
Next day and timeslot delivery
Avoid waiting all day, with flexible 7-day delivery options
Click & Collect service
Pick up smaller orders from nearby stores or 7,000 locations
Order tracker
Updates every 5 minutes with latest delivery information
Installation services
Available for new products
Price match guarantee
Matches any lower price from other retailers, including discount codes, before purchase or within 7 days
Coupon codes
Offer up to 50% off on various products
Seasonal sales
Discounts during major holidays like Christmas and New Year's
AO Five Star membership
Exclusive discounts and deals for £39.99 per year
Trade-in program
Cash back for old appliances
Free delivery
On many items to mainland UK, with occasional free shipping promotions
Deals page
Discounts up to 50% off
Finance plans
Flexible payment options on eligible purchases through credit options
Top 5 Lists
Simplifies product selection by showcasing best options, helping make informed decisions quickly
In-Depth Product Information
Extensive images, videos, and customer reviews enhance online shopping experience
Questions & Answers Section
Allows seeing common queries answered, addressing purchase concerns
Flexible Delivery Options
Choose convenient delivery slots through easy-to-use calendar system
Recycling and Installation Services
Recycles old appliances and installs new ones, adding convenience
Pay on Finance
Flexible payment plans make affording larger purchases easier
Clear Returns Policy
Straightforward process provides peace of mind
Hyper-Personalized Experience
Tailors product suggestions and promotions based on individual behavior using real-time data
Competitive Pricing
Often lower prices compared to competitors with price match
Fast Delivery Options
Next-day delivery convenient for urgent purchases
Wide Product Range
Diverse selection of electronics and appliances caters to various needs
User-Friendly Website
Detailed product descriptions, customer reviews, and streamlined checkout enhance shopping experience